Effective 5th May 2025
This policy outlines how LinkAI and affiliates ("LinkAI," "we," or "us") collect, use, and disclose your personal information when you access our services. These services include application programming interfaces, software, tools, data, and files provided through our mobile application and accessed via mobile devices or applications (collectively, the "Services").
LinkAI is a real-time voice translation product that allows users to perform real-time voice translation in their selected language. We understand the importance of your privacy and recognize your concerns about how your information is used and shared online. We are committed to respecting and protecting the privacy of everyone who uses our platform and will only collect and use information in accordance with applicable laws and regulations.
For the purposes of this Privacy Policy, LinkAI generally acts as the processor of your personal data. We will act as the controller only when we process data for the lawful purposes outlined in this policy. When we refer to "you" and "your," we mean you as the individual using the Services. The terms "personal information" and "personal data" are used interchangeably in this policy and refer to data or information that can identify an individual, as defined by the relevant jurisdiction.
This Privacy Policy provides a detailed explanation of the types of personal data we collect, the purposes for which we collect it, and how it is used. Please read this Privacy Policy carefully to ensure you understand its contents. By using any of our Services, you agree to this Privacy Policy and the collection, use, and disclosure of your information as described herein. If you do not agree with this Privacy Policy, you must immediately stop using our Services.
We may collect your information through various means, including when you contact us by phone, email, or other communication channels, or when you participate in our events, promotions, or use our services. The types of information we collect include:
In jurisdictions where applicable, including the European Union under the General Data Protection Regulation (GDPR), the United Kingdom under the UK GDPR, and other countries such as the United States, Singapore, and members of ASEAN, some of this information may be considered personal data or personal information.
When we refer to "personal information" in this Privacy Policy, we mean any information that relates to an identified or identifiable individual, as defined under applicable data protection laws in your jurisdiction.
Identifiable Information, Identifiers
Information that you have provided that directly identifies you, such as your name, email address, gender or other contact details.
Unique identifiers, including phone numbers, online identifiers such as Advertising ID and IDFA (Identifier for Advertisers), and IP addresses associated with your use of our Services.
Commercial Information
We maintain records of your use of our products and services, including details of when you log in and the actions you perform within our products and services.
This includes records such as messages sent and received, and call logs.
Purchase records may include information about the products or services purchased, such as the brand, model, or type of product. Additionally, purchase history or preferences may be recorded, such as whether someone frequently purchases certain types of products or services.
Internet or Network Activity Information
We collect information about how you electronically access our products and services, including device brand and model, device settings, operating system, connection type, carrier information, applications on the device, and browser information.
Geolocation Data
Please note that even if you have not authorized access to your device's location services, we can infer your location based on the IP address used when connecting to our products and services.
Some of this information is provided to us by you while other information is collected when you use our services. Our business partners may also provide us with information about you, including personal information.
Information Collected Through Automated Methods ("Automated Information")
The tracking technologies mentioned above may be deployed by us or by our service providers on our behalf.
Automated Information includes information:
To match the information we or third-party service providers obtain from different sources or at different times about you (including personal information and automated information), we or third-party service providers may automatically assign a unique identifier to you. We will then use this information in accordance with the provisions of this Privacy Policy.
The following are the typical uses of this automated information:
When providing our services or when making it easier for you to access our services, such as through the methods mentioned below, we may collect information from third parties and sources integrated into our services, including personal information.
If you purchase a subscription to our mobile application, Google or Apple will not provide us with the user's personal information (such as name, email, or payment details). What is sent to LinkAI is simply an anonymous subscription ID or order ID. If you create a LinkAI account, this de-identified subscription data will be added to your records to allow it to be shared across multiple devices when using your LinkAI account.
In addition to the methods mentioned above, we may use the collected data for other reasons, including the following:
Performing Our Services
Internal Research
We may additionally combine and/or de-identify any information we gather so that it can no longer be used to identify any particular person. For our own legitimate business purposes, such as historical and statistical analysis and business planning, we are free to utilize and otherwise use such information.
We may disclose your information in accordance with a specific "in-time" privacy notice we may make at the time the information is collected or for the purposes set forth in this Privacy Policy.
Customer Communications and Insights Platforms
For the following business reasons, we might disclose your phone number, email address, app usage information, and interactions to our third-party customer communications platform provider: to carry out the tasks necessary for us to get in touch with you, manage your account, and monitor your usage for internal analytics.
Platforms for internal business insights
Our third-party internal business analytics platform gives us the resources we need to better comprehend app usage and interactions and unearth insights that let us enhance our features and products while also enhancing our marketing. We might provide these companies with access to unique user IDs, IDFA, device ID, IP address, Adjust ID, and app usage and events (such when you registered to our services), in order to accomplish the following business objectives: providing services that enable us to (i) analyze usage in order to improve current Services or create new goods and features, and (ii) gain a better understanding of our clients in order to advertise our products more successfully.
Customer Service
Your email may be routed through our third-party customer support platform when you email us using one of the support email addresses listed in the "How to Contact Us" section at the bottom of this privacy policy. Your email address, its contents, and the times and dates that your request was received by our system will all be accessible to this platform. These suppliers help us interact with you about your account and collect user feedback on the effectiveness and security of our products.
Measurement and Attribution
These service providers give us with tools that let us track and identify the source of new subscriber sign-ups, as well as gain insights into app usage and event trends. We may utilize the unique user IDs made available to us by these third-party providers to learn more about how our users use our apps so that we can enhance their quality and safety as well as to measure the success of our advertisements (e.g., where and how a user is obtained). For the same reason, we might also give these providers access to unique user identifiers, device IDs, IDFA, or IP addresses that we store or share with them.
Telecom Providers
We are able to offer you our services thanks to our telecom providers. In order to deliver our Services to you, we may share and/or keep phone numbers, SMS, MMS, voicemail, call , and transcriptions with our telecom service providers, transcriptions with our telecom service providers.
Additional technology suppliers required to offer our services (including cloud storage, AI GPT providers and web hosting providers).
With our cloud storage providers, we retain information that users have submitted, automated information, and/or aggregate or non-personally identifiable data.
Additionally, we reserve the right to make certain Automated Information available for a variety of uses, including network traffic monitoring to identify malicious actors and defend against malware, fraud, or other illegal uses or activities. In order to help us with our transcribing services, we might work with a third party supplier. In order to help us with our SMS blocking services, we might also work with a third party supplier.
In the course of (including during the appraisal or negotiation of) a corporate change or dissolution, such as a merger, acquisition, reorganization, consolidation, bankruptcy, liquidation, sale of assets, or wind-down of a corporation, we may share information about you (each a "Corporate Transaction"). We retain the right to transmit the data we keep in the event that we engage in any Corporate Transaction, unless this is prohibited by applicable law (including, selling or transferring all or a portion of our business or assets). Wherever possible, if we decide to participate in such a sale or transfer, we will instruct the recipient to treat the data in accordance with this privacy policy. You can ask the recipient any questions you may have about how your personal information is being processed after such a sale or transfer.
Legal, Regulatory, Compliance, and other Similar reasons.
Additionally, we may disclose and/or share your information in order to meet legal or regulatory requirements, industry standards, judicial process, and company policies, as well as to protect against, identify, investigate, prevent, and address fraud, illegal activity (such as identifying and addressing incidents of hacking or misuse of our websites and mobile applications), adverse even, and other situations.
Your information may be disclosed under certain circumstances (i) when we genuinely believe that disclosing information is essential or reasonable in order to avoid responsibility, (ii) to safeguard our legal rights, our property, or the legal and property rights of others; and (iii) to look into and combat any allegations or claims made against us by third parties. Additionally, we may gather, use, and disclose your personal information in accordance with this Privacy Policy or as needed or permitted by applicable law.
| Processing Purposes | Categories of Your Date involved | Legal Basis |
|---|---|---|
| Provisioning Purposes | Contact Data; Identity Data; Payment Data; Interaction Data. | Contract Justification |
| Service Enhancement Purposes | Contact Data; Identity Data; Interaction Data; Account Data; Use of Services Data | Legitimate Interest Justification |
| Benefits Purposes | Contact Data; Identity Data. | Consent Justification |
| Security Purposes | Contact Data; Identity Data; Payment Data; Interaction Data; Account Data; Use of Services Data | Legitimate interest Justification |
| Regulatory Purposes | Contact Data; Identity Data; Payment Data; Interaction Data; Account Data; Use of Services Data; Preferences Data; Compliance Data. | Legal Obligation Justification |
| Other Purposes | If we intend to use your Personal Data for other purposes, we will provide specific notice at the time the Personal Data is collected. | Legal Obligation Justification |
Currently, our systems do not recognize browser "do-not-track" requests. You may, however, disable certain tracking. Specifically, you may turn off location tracking by changing the settings on your mobile device, although some features of the Apps may not be available if you do. By using or visiting our Apps, you consent to the placement of cookies and beacons in your browser and HTML based emails in accordance with this Policy.
We only keep your personal information for as long as we need to provide our products and services as described in this Privacy Policy and/or for as long as we have your permission to keep it. In determining the length of time we retain information, we consider various criteria, including whether we need the information to continue to administer your account, provide the Services, maintain output and content that you have generated, resolve a dispute, enforce our contractual agreements, prevent harm, promote safety, security and integrity, or protect ourselves, including our rights, property and products. We conduct reviews when appropriate to ascertain whether we still need to keep your information. After you delete the information or the account, it is kept in the backups for the purpose of disaster recovery for 30 days and then automatically and permanently erased.
If you submit a request to delete your information, we strive to take steps to delete that information within 72 hours of your request, unless we are required or permitted to retain such information under applicable law.
Permission mechanisms are in place on mobile platforms for particular types of device data and alerts, such as push notifications and camera and microphone data. If necessary, you can adjust your device's settings to approve or disapprove the gathering of data or the showing of notifications. Naturally, if you do this, some services may no longer function at all or partially.
By following the steps on the service settings screen, you may disable call forwarding and deactivate your account. You can then remove the app using your device's usual uninstall procedure to stop the program from collecting any further information. The particular identifier linked to your mobile device will stay retained even after you delete the program from it. We will be able to re-link this identifier to your prior transactions and activity if you reinstall the app on the same mobile device.
Data security is of great importance to us, and to protect your personal information, we have put in place suitable physical, electronic, and managerial procedures designed to safeguard and secure personal information collected through our Site. We have also implemented appropriate technical and organisational security measures. We regularly test and evaluate the effectiveness of these measures.
Notwithstanding any security measures that we take, it is important to remember that the transmission of data via the Internet may not be completely secure, and we cannot guarantee that the collection, transmission and storage of data will always be secure. Please take suitable precautions when transmitting data via the Internet to us.
Pursuant to the Personal Data Protection Act, individuals have the right to obtain our confirmation of whether we maintain personal information relating to you. Upon request, we will provide you with access to the personal information that we hold about you. You may also correct, amend, or delete the personal information we hold about you.
We will provide an individual opt-out choice, or opt-in for sensitive data, before we share your data with third parties other than our agents, or before we use it for a purpose other than which it was originally collected or subsequently authorized. To request to limit the use and disclosure of your personal information, please submit a written request to [email protected]
In addition, if you choose to register an account with us, you are responsible for keeping your account credentials safe. We recommend that you do not share your access details with anyone. If you believe your account has been compromised, please contact us immediately.
When you submit information via our Site, you may be given options to restrict our use of your information. We aim to give you strong control on our use of your information. Depending on where you live, you may have certain rights in relation to your personal information. However, these rights are not absolute, and may only apply in certain circumstances.
In general, you also have the right to opt-out of our sharing your personal data with third parties or using your data for purposes other than those for which it was originally collected.
To exercise these rights above, please contact us at [email protected].
We will not discriminate against you for exercising any of these rights. Further information may be needed to verify your identity before exercising these rights, such as your email address or government issued ID. You may designate, in writing or through a power of attorney document, an authorized agent to make requests on your behalf. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us.
Our Services are not intended for minors under the age of 18, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian of a child under 13 years old who has provided us with personal information, please contact us at [email protected].
If we become aware that we have unknowingly collected personal information from a child under age 13, we take steps to remove that information from our servers.
Certain features of the Services allow you to initiate interactions between the Services and third-party services or platforms, such as YouTube, TikTok, Facebook, Instagram and email integrations ("Social Features"). Social Features include features that allow you to access our pages on third-party platforms, and from there "like" or "share" our content, or to access our Services through a login integration. Use of Social Features may allow a third party to collect and/or use your information. If you use Social Features, information you post or make accessible may be publicly displayed by the third-party service. Both we and the third party may have access to information about you and your use of both the Services and the third-party service. For more information, see the section below.
As described above, we are not responsible for the privacy or security of, information found on, or any practices employed by any third-party applications, websites, or services linked to or from our Service. Although we may provide links to third-party websites or platforms, or display content, data, applications or materials from third parties, our Privacy Policy does not apply to those third-party sites or materials, and your browsing and interaction on any third-party site, application, or service, including those that have a link on our Services, are subject to that third party's own terms and policies.
We reserve the right to engage new sub-processors, provided that they meet a high level of security, data protection and accuracy of the Data. We enter into Data Protection Agreements with all of our sub-processors.
By using our Services, you understand that your personal information may be processed and stored on servers, and transferred to third parties, outside your country of residence.
The personal information that you provide to us and that we collect from you will be transferred to, stored at, or processed in, countries outside your country of residence. Your personal information is also processed by staff operating outside Singapore who work for us or one of our third-party service providers or partners. We process the personal information that you provide to us in countries outside your country of residence in order to provide our Services, perform our contract with you, and provide our website's functionality.
We also use standard contractual clauses (SCCs) as relevant for certain transfers of personal information to third countries, unless the transfer is to a country that has been determined to provide an adequate level of protection for individuals' rights and freedoms for their personal information.
We require that third parties to whom we transfer personal data comply with the Data Privacy Framework principles. We use standard contractual clauses (SCCs) to ensure adequate protection for personal data transferred outside Singapore. For the purposes of International Data Transfers, if we transfer your personal data outside of the EU or your country of residence, we will ensure appropriate safeguards are in place to protect it, such as Standard Contractual Clauses or other legal mechanisms.
We may change this Privacy Policy from time to time, in which case we will update the "Effective" date at the top of this Privacy Policy and post the updated Privacy Policy on our Site. If we make material changes to the way in which we use personal information collected about you, we will use commercially reasonable efforts to notify you and take additional steps as required by applicable law. We recommend that you check this page regularly to keep up-to-date. If you do not agree to any updates to this Privacy Policy, please do not use or access any of the Services.
We maintained an Openness and Transparency Policy with the inclusion of internal data protection policies, developed and made accessible. A Data Protection Officer appointed and contactable.
If you have questions, concerns, or requests regarding this Privacy Statement or our data practices, please contact:
Data Protection Officer
[Company Name]
[Email Address]
[Phone Number]
[Mailing Address]
If you are a LinkAI customer and wish to enter into a Data Processing Agreement with LinkAI please contact us at [email protected].